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RESTAURANTS

Restaurant answering service

Look after the guests already here. Hello Noreen is an AI restaurant answering service that handles routine questions and captures table and group enquiries while your team stays on the floor.

Done for you with Growth · No setup fee · Top up as needed

Get a restaurant answering service

We create and customize your AI receptionist during your seven-day free access period, connect your supported business tools, and tailor it to capture routine questions, table requests and group enquiries.

You get 1,000 AI calling credits to test it and stay in control of your setup.

Growth: $99/month after seven days unless cancelled. Card required. PayasYouGo is DIY, with optional $99 setup.

See pricing ↗

Try it free

View pricing

Try the questions your customers ask and review the answers and next steps. See Pricing for current trial details and usage charges.

Hello Noreen

Example table enquiry

Could we request a table for four?

Preferred visit: Saturday evening · 4 guests
Details to collect: Preferred time · contact details

For your restaurant to confirm

Useful details. A clear next step.

Answer from the restaurant information you approve and collect the details behind each request: preferred date, time, party size and contact information. Your restaurant keeps control of availability and confirmation.

Let your host focus on the dining room

During service, a call about opening times can compete with a guest waiting at the door. Give callers and website visitors a helpful first response while your team keeps the dining room moving.

Answer routine questions about hours and location.
Use approved restaurant information rather than guess.
Capture the question when a guest needs a member of your team.

Know whether it is a table or an event

A table for two, a birthday group and a private-hire enquiry need different follow-ups. Collect useful details first so your team can respond with context.

Preferred date, time and number of guests.
Table, group booking or private-event enquiry.
Name, contact details and a short note for the team.

EXAMPLE ENQUIRY · NOT A LIVE CALL

Birthday dinner for twelve

“We’re planning a birthday dinner for twelve next month.”

Occasion

Birthday dinner

Request

Preferred date, time and twelve guests

Contact

Name and preferred callback details

Your team checks group availability and discusses requirements. The table is requested, not reserved.

Give each enquiry a clear next step

Agree the next step for routine table requests and larger groups. Where a reservation link is included in your setup, guests can use your existing booking process. Requests needing a person stay with your team for review and confirmation.

Make tomorrow’s guest enquiries easier to pick up

A private-dining enquiry can arrive after the kitchen has closed. Give callers your approved opening hours and capture the requested date, party size and contact details. Test the difference between a straightforward table request and an event that needs a conversation with your team. A helpful response should never sound like a confirmed reservation.

Integrations

Native and custom integrations

Google Calendar

Calendly

HubSpot

Gmail

Zapier

SMS

VoIP telephony

SIP

Questions about answering calls for restaurants

What does a restaurant answering service do?

It handles routine guest questions and captures enquiries when your team is busy. Hello Noreen uses AI to respond from approved restaurant information and collect the details you need to follow up.

Can Hello Noreen take a table request?

Yes. It can capture a preferred date, time, party size and contact details. Your restaurant or existing booking process confirms the table; an enquiry is not a confirmed reservation.

Can it handle large groups and private events?

Set it up to collect the requested date, party size, event type and contact details. Your team can then discuss availability and requirements with the guest.

Can it answer menu and allergy questions?

Noreen can share approved menu information. Ingredient and allergy questions go to your restaurant team for confirmation.

Does this include food orders, payments or a POS connection?

This setup focuses on answering questions and capturing enquiries. Ask us about ordering, payment or POS requirements before you activate it.

What information do I need to get started?

Have your hours, location, approved information and enquiry process ready. Choose which requests need staff review, then try those scenarios. Our team can help with setup questions.

Can it capture a change to an existing reservation?

Configure it to take the guest’s name, reservation date, contact details and requested change. Your team or existing reservation process must confirm the change; taking a message does not amend the booking.

How should we handle calls outside restaurant hours?

Use your approved hours and next-step wording. Noreen can capture a table or group enquiry for follow-up once the answering route is configured. Test what callers hear when the restaurant is closed, and avoid promising that staff will respond immediately.

Talk to our team about your setup

See how Noreen fits your business

Try a table for two, a birthday group and a reservation-change request. Review whether the captured details help your host respond, and confirm that allergy questions stay with your team. See Pricing for current trial details and usage charges.

Try it free

View pricing

See how Hello Noreen works

Explore after-hours answering