Practical answers for your first test, everyday enquiries and changes to your setup. For capabilities, costs and plan details, use the focused guides below.
Each page has a different job. Start with the one that matches your question.
What Noreen can handle and which actions you can configure.
Explore features
Plans, calling rates, trial usage and billing questions.
View pricing
The team, the platform and the source of the reviews.
Meet the team
Discuss your setup or get help with an existing account.
Contact the team
Practical answers about AI reception, costs and call setup. Choose a question to read the full answer.
Understanding AI reception
Costs and choosing a service
Start with a normal enquiry, then correct a detail and ask something outside your usual services. Check what was captured and whether the intended next step happened. Use the same kinds of questions your customers ask.
Start with a clearly defined task, such as taking an enquiry for a callback. Add messages, links or other connected actions when you are ready to test them. The aim is a workflow your team can understand and follow through.
Prepare your current services, opening hours, locations, approved prices and common customer questions. Mark anything that requires a person’s judgment, and decide who receives enquiries. Use information your team has approved rather than asking Noreen to fill in missing facts.
Test the greeting, contact details, chosen actions and route to your team. Check your available usage balance and the fallback if a connection or recipient is unavailable. Start with the coverage you have tested and review early enquiries.
Test the same service question through both channels using your approved business information. Compare the answers and the next steps. If they differ, review the information and instructions used in each setup before relying on them with customers.
In a test enquiry, change a name, number or preferred time after giving it once. Check that the final captured details reflect the correction. Ask the team to refine the workflow if an important correction is lost or unclear.
Check the result in the receiving tool, such as your calendar or CRM, rather than assuming that a conversation completed the action. A callback request is not a completed callback, and an appointment request is not a confirmed booking.
Note the enquiry, approximate time, expected action and receiving tool. Check the destination and relevant connection, then contact the team with those details. Avoid sending passwords, API keys or unnecessary customer information.
Update the business information and any affected routing or follow-up instructions. Test a question about the change, including an out-of-hours enquiry if relevant. Check that callers and website visitors receive the same approved information.
Name the person or team responsible for each type of enquiry, where the details should go and what happens if they are unavailable. Keep the customer’s next step clear rather than treating a captured message as a completed service.
Define the topics Noreen should pass to your team and the wording it should use. Do not use an enquiry assistant as an emergency service or a substitute for medical, legal or financial advice. Confirm industry-specific requirements before activation.
Change one part at a time and test the complete path, from the enquiry to the receiving tool. Check the data, permissions, message and fallback before expanding the workflow. For a new connection, confirm the supported action with the team first.
Tell the team what you want Noreen to handle and which tools you use.