LEGAL
A legal answering service that gives new enquiries a clear next step while your team is in a meeting or focused on a matter. Hello Noreen captures administrative details and consultation requests for staff review.
Hello Noreen is a legal answering service powered by AI for administrative enquiries. It can answer approved office questions and collect contact details or consultation requests. It does not provide legal advice, assess a case or decide whether your firm will accept a client.
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Incoming enquiries often arrive while your team is meeting a client or concentrating on a matter. Give callers a clear greeting, useful office information and a way to request a response. Keep the first conversation focused on the next administrative step.
Answer approved questions about office hours, location and contacting the firm.
Capture a new-enquiry or consultation request.
Record an existing client’s callback request without disclosing case information.
02
Start with a name, callback details and the broad type of enquiry your firm has approved for intake. Ask only what is needed to arrange the next conversation. Your team determines whether to proceed and what information to request through its own secure process.
Distinguish a new enquiry from an existing-client message.
Capture a preferred callback time without promising availability.
Share an approved contact or consultation link through a configured workflow.
A useful first response is not a legal opinion. Configure Hello Noreen to avoid advice, case assessments, deadline calculations or predictions. Questions about representation, conflicts or the substance of a matter belong with your team.
No legal advice or assessment of case prospects.
No conflict checks or promises of representation.
No claims that speaking to the agent creates an attorney–client relationship or privileged exchange.
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A caller should know whether they have requested a callback, submitted an enquiry or booked through a verified scheduling process. Use clear language and a tested handover. Where you connect a CRM or other workflow, confirm what information is sent and who will review it.
Pass the administrative enquiry to your configured follow-up process.
Keep appointment requests distinct from confirmed consultations.
Use approved staff-contact instructions for questions outside scope.
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Test office questions, a basic consultation request and an existing-client callback. Have the firm review the wording, collection of personal information and handover. Decide what must never be collected before opening the workflow to real enquiries; do not use sensitive case details in a demo.
A legal answering service handles incoming enquiries when a firm cannot answer directly. Hello Noreen uses AI for approved administrative questions, contact-detail capture and consultation requests, with substantive decisions left to the firm.
No. Configure it for administrative information and enquiry capture, not legal advice, case assessment, deadline calculation or predictions about an outcome. Refer substantive questions to the firm’s approved contact process.
Yes, it can collect basic contact details and a consultation request using the questions your firm approves. Collect only what is needed for the next administrative step, with staff deciding whether and how to proceed.
No conflict-check or client-acceptance capability is claimed here. The firm must complete its own checks and decide on representation. An enquiry captured by the agent is not an accepted engagement.
Do not assume that a conversation with the agent is privileged or creates an attorney–client relationship. Have your firm approve the intake wording and privacy process, and avoid requesting sensitive matter details through an unreviewed workflow.
It can capture an existing client’s callback request. Do not configure it to reveal confidential matter information or invent a status update; staff should handle those questions through the firm’s approved process.
It can capture a consultation request or share an approved scheduling link through a configured workflow. Confirmed appointments depend on a verified integration and availability. Label requests and confirmations distinctly.
Pay as you go is $0 per month plus $0.24 per voice minute. The $99 per month plan is fully done for you, with usage at $0.18 per voice minute. There is no setup fee; see the pricing page for the complete plan terms.
No need to take our word for it. Try a real enquiry from your business, review the response and compare your options.